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Terms of Service

Last Updated: May 22, 2026

Introduction

These Terms of Service ("Terms") are a legal agreement between you and Kaytos, LLC, a Delaware limited liability company, and its affiliates and subsidiaries ("Kaytos," "we," "us," or "our"). They govern your access to and use of the paperwork.bot platform, websites, applications, APIs, and related products and services we make available (collectively, the "Services"). You may access the Services either by creating an account directly or as an invited collaborator, contractor, employee, member, or customer of a Customer with an active subscription or account with us.

We develop and publish products and services designed to help businesses automate and manage their document workflows, data processing, and related business operations. These Terms describe our commitments to you, your rights, your responsibilities, and the restrictions that apply to your access to and use of the Services. Please read them carefully and reach out to us at legal@paperwork.bot if you have any questions.

These Terms include a binding arbitration clause, a class action waiver, and a jury trial waiver (see Section 18). You may opt out of arbitration within 30 days of accepting these Terms.

If you do not agree to these Terms, you must not access or use the Services.

1. Definitions

In addition to terms defined elsewhere in this Agreement, the following capitalized terms have the meanings given below.

  • "Kaytos," "we," "us," or "our" means Kaytos, LLC, a Delaware limited liability company, and its affiliates and subsidiaries.
  • "Services" means the paperwork.bot platform, websites, applications, APIs, and related products and services we make available, including any updates, new features, and successor versions. References elsewhere to "paperwork.bot" mean the Services.
  • "You" or "user" means the individual or entity accessing or using the Services, whether (a) directly through an account that you create, or (b) as an invited collaborator, contractor, employee, member, or customer of a Customer. If you access or use the Services on behalf of a Customer, "you" also refers to that Customer.
  • "Customer" means the company or other organization that holds an active subscription or account with Kaytos and that has invited you to use the Services or whose workspace you access.
  • "Customer Content" means the documents, data, records, text, images, files, and other materials submitted, uploaded, or made available through the Services by you or on your or a Customer's behalf.
  • "Kaytos Parties" means Kaytos and its current and former parents, subsidiaries, affiliates, members, managers, officers, directors, employees, agents, representatives, successors, and assigns.
  • "Agreement" or "this Agreement" means these Terms together with the Privacy Notice, the Copyright Policy, and any Data Processing Agreement entered into between Kaytos and a Customer, each as expressly incorporated by reference and as updated from time to time. Other materials we publish (including the Subprocessors page and the Cookie Policy) are informational references and are not part of the Agreement unless we expressly incorporate them by reference and notify you that we are doing so.

2. Acceptance and Eligibility

Acceptance. Please read this Agreement carefully before accessing or using the Services. By clicking the button or checkbox to indicate acceptance of this Agreement, or by otherwise accessing or using any part of the Services, you (i) agree to be bound by this Agreement and (ii) represent and warrant that, if you are accepting on behalf of a Customer, you have full legal authority to bind that Customer to this Agreement and that the Customer accepts this Agreement. If you do not have that authority, or if you (or the Customer) do not agree, you must not access or use the Services.

Updates. We may revise this Agreement from time to time as described in Section 15. Your continued use of the Services after the effective date of any revised Agreement constitutes your acceptance of the revised Agreement. If you do not agree to the revised Agreement, you must stop accessing and using the Services.

Age and Capacity. Our Services are designed for business use and are not intended for or directed at children under the age of 18. You must be at least eighteen (18) years of age to access or use the Services. By registering for, accessing, or using the Services, you represent and warrant that you meet this age requirement and that you have the legal capacity to form a binding contract with us. If we learn that we have collected or received personal information from a person under 18, we will delete it. If you believe that a child under 18 may have provided us personal information, please contact us at legal@paperwork.bot.

Received in Error. If you received a link, invitation, or other access credential to the Services in error or believe you are not the intended recipient, you must not access or use the Services, and you should notify us at legal@paperwork.bot. The Customer that issued the invitation is responsible for the accuracy of the recipient information it provides and for authorizing each recipient.

3. Your Account

Account or Invitation Access. You may access the Services by (i) creating an account, or (ii) following a unique link or invitation provided to you by a Customer. Some features require a registered account; others may be available through a unique link without registration. When using the Services requires an account, you agree to provide us with complete and accurate information and to keep that information current so that we can communicate with you about your account.

We may limit your access to the Services until we are able to verify your account information, such as your email address. We may need to send you communications about notable updates (like changes to this Agreement or our Privacy Notice), or to let you know about legal inquiries or complaints we receive about the ways you use the Services so that you can make informed choices in response.

Marketing Communications. When you create a paperwork.bot account or otherwise inquire about our products, we may send you marketing communications by email about features, updates, and offers. You can opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us at legal@paperwork.bot. Opting out of marketing does not affect transactional communications about your account, security, billing, or this Agreement.

Account Security. You are solely responsible and liable for all activity under your account. You are also fully responsible for maintaining the security of your account, which includes keeping your password secure. We are not liable for any acts or omissions by you, including any damages of any kind incurred as a result of your acts or omissions.

Do not share or misuse your access credentials. You will promptly notify us at legal@paperwork.bot upon becoming aware of any actual or suspected breach of security or unauthorized use of your account or the Services. If we believe your account has been compromised, we may suspend or disable it.

If you would like to learn how we handle the data you provide us, please see our Privacy Notice.

4. Organization Accounts and Administrators

If your account is created by, paid for by, linked to, or managed by a Customer or other organization, or if you use the Services with an email address or account provided by an organization, that organization may be able to administer your account and workspace. Administrators may be able to access, export, restrict, transfer, delete, or otherwise manage accounts, settings, workflows, Customer Content, and other data associated with that organization.

Kaytos may rely on instructions from the Customer and its authorized administrators, and the Kaytos Parties are not responsible or liable for disputes between you and that organization or its administrators about access to, ownership of, or control over any account, workspace, workflow, or Customer Content.

You acknowledge and agree that the Customer (and not Kaytos) is responsible for: (i) determining who at the Customer is authorized to use the Services on its behalf; (ii) notifying you of the Customer's policies, practices, and instructions for the use of the Services and Customer Content; (iii) resolving any dispute between you and the Customer (or any of its employees, contractors, members, or customers) relating to Customer Content, the Services, or the Customer's own obligations to you; and (iv) the Customer's failure to fulfill any of these responsibilities. Kaytos has no liability arising from or relating to the Customer's acts, omissions, or failure to perform these responsibilities.

5. Acceptable Use

Representations and Warranties. You represent and warrant that: (i) all information you provide to us is accurate, complete, and current, and you will keep it current; (ii) you are at least 18 years old and have the legal capacity to enter into and perform this Agreement; (iii) if you accept this Agreement on behalf of a Customer, you have authority to bind that Customer; (iv) you have all rights, permissions, and legal bases necessary to submit the Customer Content you submit and to allow us to process it as described in this Agreement and our Privacy Notice; and (v) you will promptly notify us at legal@paperwork.bot upon becoming aware of any actual or suspected breach of security or unauthorized use of your account or the Services.

Use Restrictions. You will not, and will ensure that the users you authorize will not, do or attempt to do any of the following:

  • use the Services in violation of any applicable law, regulation, contractual obligation, third-party right, or this Agreement;
  • upload, submit, transmit, or distribute any Content that is unlawful, infringing, defamatory, obscene, deceptive, harassing, threatening, or that violates the privacy, publicity, intellectual property, or other rights of any third party;
  • overburden, disrupt, or attack the Services or our or any third party's systems, network, or infrastructure (including by introducing malware, denial-of-service techniques, or unauthorized scraping or crawling);
  • disclose to or process through the Services any personal information of others except (a) personal information you are authorized to process under applicable law and your agreements with the persons to whom it relates, and (b) in accordance with this Agreement and our Privacy Notice;
  • use the Services to send spam or unsolicited bulk communications;
  • reverse engineer, decompile, disassemble, decipher, or otherwise attempt to derive source code, models, weights, training data, or trade secrets from the Services, except to the extent expressly permitted by law;
  • rent, lease, loan, sell, resell, sublicense, time-share, or otherwise make the Services available to any third party except as expressly permitted in this Agreement or a separate written agreement signed by Kaytos;
  • circumvent or attempt to circumvent any access, security, or usage limits of the Services; or
  • use the Services to develop, train, or improve any product or service that competes with the Services.

Enforcement. We may investigate and take appropriate action, including warning you, removing or disabling Content, suspending or terminating your access to the Services, deleting your account, reporting to law enforcement, or pursuing legal remedies, if we believe in good faith that you have violated this Agreement or any acceptable use requirement. Our exercise (or non-exercise) of any of these rights does not limit our other rights or remedies.

6. Customer Content

Ownership. As between Kaytos and you, you retain all ownership rights in Customer Content. This Agreement does not transfer ownership of Customer Content to Kaytos.

License Grant. You shall and hereby do grant Kaytos a limited, non-exclusive, irrevocable (during the term and for the survival period described below), worldwide, royalty-free license, with the right to sublicense to our service providers, subprocessors, and authorized integrations (and to other users with whom you or your Customer choose to share Customer Content), to host, store, process, transmit, display, reproduce, share, and otherwise use Customer Content solely as needed to provide, secure, support, troubleshoot, and improve the Services, share Customer Content with persons you or your Customer designate, comply with law, and enforce this Agreement.

Duration. You grant the license set forth above for as long as we host or process Customer Content for you and, after termination of your access to the Services or deletion of Customer Content, for the limited period reasonably required to perform deletion, complete backups, resolve disputes, defend or assert legal claims, comply with law, or enforce this Agreement.

Your Representations. You represent and warrant that you have all rights, permissions, and legal bases necessary to submit Customer Content to the Services and to allow us to process it as described in this Agreement and our Privacy Notice. We do not use Customer Content to train, fine-tune, or improve AI models, and we do not authorize our third-party AI subprocessors to do so.

7. Regulated Data

Unless Kaytos expressly agrees in writing, you will not submit, upload, or process Customer Content through the Services that is subject to specialized legal or regulatory requirements beyond those described in this Agreement and our Privacy Notice. This includes, without limitation, protected health information subject to HIPAA, payment card data subject to PCI DSS, children's personal information subject to COPPA, biometric identifiers, government classified information, controlled technical data, or other data that would require Kaytos to comply with a sector-specific compliance framework as your regulated service provider.

You will comply with all laws, industry requirements, and contractual obligations applicable to your use of the Services and to the Customer Content you submit. You will not violate any law in your use of the Services. You will determine, in advance of submitting any Customer Content, whether the Services are suitable for it. If you submit regulated data without our express written agreement, you remain responsible for that data and you will indemnify Kaytos for any resulting claims, losses, fines, or compliance obligations as provided in Section 20.

8. Third-Party Services

The Services may contain links to, or integrations with, products, services, or content provided by independent third parties (including AI subprocessors, identity providers, document storage providers, payment processors, and embedded integrations selected by you or your Customer) ("Third-Party Services"). Third-Party Services are governed by their own terms and privacy practices. We do not control, endorse, or assume any responsibility or liability for Third-Party Services, including their availability, accuracy, security, or content. Your access to and use of any Third-Party Service is at your own risk.

You will comply with the acceptable use policies and terms applicable to any subprocessor or Third-Party Service provider that your use of the Services causes you to interact with. A current list of subprocessors is available at our Subprocessors page, which we may update from time to time. Additional third-party terms and conditions may apply to Content you download, copy, purchase, or use.

9. Artificial Intelligence Features

Our Services use artificial intelligence ("AI") and machine learning technologies, including third-party AI service providers, to power features such as document extraction, data analysis, content generation, search, and workflow automation. AI is probabilistic, not deterministic, and AI-generated outputs can be inaccurate, incomplete, out of date, biased, or otherwise wrong, even when the underlying source materials are correct. You acknowledge and agree that:

  • You are responsible for human review. AI-generated outputs are provided to assist your team, not to replace human judgment. You are solely responsible for reviewing, validating, and approving any AI-generated content, classification, extraction, summarization, recommendation, or action before relying on it, sharing it with third parties, submitting it to any system of record, or making any business, financial, legal, regulatory, medical, or other decision based on it. Our Services are designed to support a human-in-the-loop workflow, and you are required to operate them that way.
  • AI outputs and ownership. As between Kaytos and you, and to the extent permitted by applicable law, AI-generated outputs produced for you through the Services from your Customer Content or prompts are yours to use for your authorized business purposes, subject to this Agreement and any applicable third-party terms. To the extent Kaytos has any rights in those outputs, Kaytos assigns those rights to you. This assignment does not include any rights in the Services, underlying models, system instructions, prompts, templates, workflows, analytics, third-party materials, or other Kaytos or third-party intellectual property.
  • Outputs may not be unique. Because AI systems can produce the same or similar outputs for different users, you understand that another user may independently receive output that is the same as or similar to output you receive. Rights in your outputs do not give you rights in another user's Customer Content or independently generated outputs.
  • No professional advice. AI outputs from our Services do not constitute legal, financial, accounting, tax, medical, regulatory, compliance, or other professional advice, and should not be treated as such. You should consult an appropriately qualified professional before acting on any output that has those implications.
  • Not suitable for high-risk uses. Our Services are not designed, intended, or authorized for use in any application where failure or inaccuracy of an AI output could lead to death, personal injury, or severe physical, environmental, or financial harm (for example, life-support systems, safety-critical control systems, or fully unattended automated decisions with legally binding consequences). You will not use the Services for any such purpose.
  • You are responsible for inputs. You will not submit content to AI-powered features that you do not have the right to process, that contains information prohibited by applicable law from being processed by third-party services, or that is intended to manipulate, jailbreak, or extract data from the underlying models in violation of their terms.
  • Data use for training. We do not use the content of your documents, extracted data, or other Customer Content to train, fine-tune, or improve AI models, and we do not authorize our third-party AI subprocessors to do so. We may use aggregated, de-identified usage data (such as request counts and error rates) to operate, debug, and improve the Services.
  • Third-party AI providers. Third-party AI service providers process your data as needed to provide AI-powered features and under their applicable privacy, security, and service terms. A current list is available at our Subprocessors page.

For more information about how we handle data in connection with AI features, please see our Privacy Notice.

10. Intellectual Property

This Agreement does not transfer any Kaytos or third-party intellectual property to you or any third party, whether by estoppel, implication, or otherwise. As between Kaytos and you, all right, title, and interest in and to the Services, including all upgrades, enhancements, new releases, changes, and modifications, and all ideas, architecture, algorithms, models, processes, techniques, user interfaces, database design and architecture, libraries, source code, files, and "know-how" embodied in the Services, remain solely with Kaytos. We reserve all rights in and to the Services that are not expressly granted in this Agreement.

Subject to and conditioned on your compliance with this Agreement, Kaytos grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the term of the applicable subscription or invitation, solely for the purpose of managing and automating your or the Customer's business workflows.

Other trademarks, service marks, graphics, and logos used in connection with the Services may be the trademarks of other third parties. Use of the Services does not grant you any right or license to reproduce or otherwise use any Kaytos or third-party trademarks. Except for information that is in the public domain, you are not authorized to reproduce, transmit, or distribute the trademarks, copyrights, proprietary information, or intellectual property of Kaytos.

You will not, and will ensure that your authorized users do not, distribute, modify, decompile, reverse engineer, or otherwise alter any files, source code, libraries, or non-executable files comprising or generated by the Services. Any additional features, capabilities, cosmetic changes to any user interface, or additions to the codebase, database, or any files associated with the Services are the exclusive property of Kaytos, regardless of the origin of the concept.

As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe any Content available through the Services infringes your copyright, you may submit a notice in accordance with our Copyright Policy. Notices may be sent to our designated agent at legal@paperwork.bot. We may, in appropriate circumstances and at our discretion, disable access to or remove Content alleged to be infringing under the Digital Millennium Copyright Act and terminate the accounts of users who are determined to be repeat infringers.

12. Feedback

We welcome comments, ideas, suggestions, and other feedback about the Services ("Feedback"). You hereby grant, and represent and warrant that you have the right to grant, Kaytos an irrevocable, perpetual, worldwide, non-exclusive, fully paid-up, royalty-free license, with the right to sublicense, to use, copy, modify, publish, redistribute, create derivative works from, and otherwise disseminate any Feedback for any and all purposes and in any way, without compensation or any obligation to you or any third party.

13. Fees, Payment, and Renewal

a. Paid Services Fees

Fees for Paid Services. Some of the Services are offered for a fee (collectively, "Paid Services"). This Section 13 applies to any purchases of Paid Services.

By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be different kinds of fees, including one-time and recurring fees. For recurring fees (subscriptions), your subscription begins on your purchase date, and we will bill or charge you in the automatically-renewing interval (such as monthly, annually, or biennially) you select, on a pre-pay basis until you cancel. You may cancel a subscription at any time, online and without contacting us, through your account settings. If for any reason the self-service cancellation tool is unavailable, you may also cancel by emailing legal@paperwork.bot.

Taxes. To the extent permitted by law, or unless explicitly stated otherwise, all fees do not include applicable federal, provincial, state, local, or other governmental sales, value-added, goods and services, harmonized, or other taxes, fees, or charges ("Taxes"). You are responsible for paying all applicable Taxes relating to your use of the Services, your payments, or your purchases. If we are obligated to pay or collect Taxes on the fees you have paid or will pay, you are responsible for those Taxes, and we may collect payment from you.

Payment. You must provide accurate and up-to-date payment information. We use one or more third-party payment processors (currently Stripe) to process payments, and your payments are also subject to the applicable payment processor's terms and privacy practices. By providing payment information, you authorize Kaytos and our payment processors to store, process, and charge that payment information as needed to provide Paid Services and collect amounts due. Payment instrument details are processed by the payment processor; we receive and store only the limited billing and transaction information needed to identify the transaction, administer your account, comply with law, and resolve disputes. We are not responsible for errors, acts, or omissions by payment processors, but we may correct billing errors or mistakes even if payment has already been requested or received. If your payment fails, we suspect fraud, or Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge), we may immediately cancel or revoke your access to Paid Services without notice. You authorize us to charge any updated payment information provided by your bank or payment service provider (e.g., new expiration date) or other payment methods provided if we cannot charge your primary payment method.

Automatic Renewal. Before you purchase an auto-renewing subscription, we will clearly and conspicuously disclose the renewal terms (including the price, the renewal interval, and how to cancel) and obtain your affirmative consent to those terms. After purchase, we will send you a written acknowledgement that summarizes the renewal terms and explains how to cancel. By enrolling in an auto-renewing subscription, you authorize us to automatically charge the then-applicable fees and Taxes for each subsequent subscription period until the subscription is canceled. You can cancel at any time through your account settings, and the cancellation will take effect at the end of the then-current billing period. If you received a discount, used a coupon code, or subscribed during a free trial or promotional period, your subscription will automatically renew at the then-applicable full price at the end of the discount or promotional period unless you cancel before that date. We will send a renewal reminder before each annual renewal. If you have purchased access to multiple Paid Services, you may have multiple renewal dates.

You can view your renewal date(s), cancel, or manage subscriptions in your account settings or by emailing legal@paperwork.bot.

California Subscribers. If you are a California resident who entered into a subscription online, you may cancel the subscription online through your account settings or by emailing legal@paperwork.bot. We will not require you to take any steps to cancel that are more burdensome than the steps to purchase the subscription.

Fees and Changes. We may change our fees at any time in accordance with this Agreement and requirements under applicable law. This means that we may change our fees going forward, start charging fees for Services that were previously free, or remove or update features or functionality that were previously included in the fees. If you do not agree with the changes, you must cancel your Paid Service.

Refunds. We may have a refund policy for some Paid Services, and we will also provide refunds if required by law. In all other cases, there are no refunds and all payments are final. If we terminate your access for breach of this Agreement, you will not be entitled to any refund of fees previously paid, except as required by applicable law. If we terminate your access without cause and you have prepaid for a Paid Service, we will refund the unused portion of your prepaid fees on a pro rata basis.

14. Service Levels, Support, and Beta Features

We may update, change, suspend, discontinue, limit, or restrict access to any part of the Services at any time, including by adding or removing features, changing usage limits, retiring integrations, or modifying how features operate. Any refund or cancellation rights for Paid Services affected by such a change are governed by Section 13 or any separate written agreement that applies to that Paid Service.

We may provide support, maintenance, updates, or other assistance for the Services, but we do not promise any particular support response time, resolution time, uptime, availability, service credit, backup restoration, or data-recovery obligation unless Kaytos expressly agrees to it in a separate signed agreement.

We may offer preview, beta, experimental, or evaluation features. Those features are provided for testing and evaluation only, may be modified or discontinued at any time, and may be less reliable or less thoroughly tested than other parts of the Services. You should not rely on beta or experimental features for production, mission-critical, regulated, or high-risk workflows.

15. Changes to These Terms

We may modify this Agreement from time to time, for example, to reflect changes to the Services (such as adding new features or retiring certain features) or for legal, regulatory, or security reasons. If we do this, we will provide notice of the changes, such as by posting the amended Terms and updating the "Last Updated" date or, if the changes, in our sole discretion, are material, we may notify you through the Services or other communications. Any changes will apply on a going-forward basis, and, unless we say otherwise, the amended Terms will be effective immediately upon posting. Your continued use of the Services after the effective date of the revised Agreement constitutes your acceptance of the revised Agreement. If you do not agree to the revised Agreement, you must stop accessing and using the Services and, if applicable, cancel any subscription you have.

16. Termination

We may terminate or suspend your access to all or any part of the Services at any time, with or without cause or notice, effective immediately, including if we believe, in our sole discretion, that you have violated this Agreement, any service guidelines, or other applicable terms.

You can stop using the Services at any time, or, if you use a Paid Service, you can cancel at any time, subject to Section 13.

The following sections survive any termination or expiration of this Agreement: Section 1 (Definitions), Section 6 (Customer Content) (license grant and survival period only), Section 7 (Regulated Data), Section 10 (Intellectual Property), Section 11 (Copyright Policy), Section 12 (Feedback), Section 17 (Disclaimers), Section 18 (Dispute Resolution; Jury Trial and Class Action Waiver), Section 19 (Limitation of Liability), Section 20 (Indemnification), Section 21 (US Economic Sanctions), Section 22 (Governing Law), Section 23 (Translation), and Section 24 (Miscellaneous). Your obligation to pay any fees accrued prior to termination also survives.

17. Disclaimers

The Services are provided "as is" and "as available." The Kaytos Parties hereby disclaim all warranties of any kind, express or implied, to the maximum extent allowed by applicable law, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. The Kaytos Parties do not warrant that the Services will be error free or that access to the Services will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Services at your own discretion and risk.

AI-Specific Disclaimer. Without limiting the foregoing, AI-generated outputs produced by or through the Services (including extracted data, classifications, summaries, drafts, recommendations, search results, and automated actions) are provided without any warranty of accuracy, completeness, currency, reliability, suitability, or non-infringement. AI systems can and do produce outputs that are wrong, fabricated ("hallucinated"), biased, or inappropriate for your specific situation, even when inputs appear straightforward. You are solely responsible for reviewing, verifying, and approving every AI-generated output before relying on it, transmitting it to any third party or system of record, or taking any action based on it. The Kaytos Parties are not responsible for any losses, errors, omissions, decisions, transactions, or other consequences resulting from your reliance on AI-generated outputs, your failure to review them, or your decision to operate the Services without meaningful human oversight.

18. Dispute Resolution; Jury Trial and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND KAYTOS TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER.

Informal Resolution. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other party at legal@paperwork.bot. If a dispute is not resolved within 60 days of notice, either party may bring a formal proceeding as set forth below.

Binding Arbitration. Except for (i) claims for injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property or other proprietary rights and (ii) small-claims matters that qualify for small-claims court, you and Kaytos agree to resolve any dispute, claim, or controversy arising out of or relating to this Agreement or the Services (each, a "Dispute") by binding individual arbitration administered by JAMS under its applicable rules then in effect. The arbitration will be conducted by a single arbitrator, will take place in Los Angeles County, California (or remotely by agreement), and will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Class Action and Jury Trial Waiver. YOU ACKNOWLEDGE AND AGREE THAT BOTH PARTIES TO THESE TERMS ARE GIVING UP THEIR CONSTITUTIONAL RIGHT TO HAVE ANY DISPUTE DECIDED IN A COURT OF LAW BEFORE A JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. ANY DISPUTE WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NEITHER A COURT NOR AN ARBITRATOR MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING UNLESS BOTH YOU AND KAYTOS AGREE IN WRITING. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

30-Day Opt-Out. You may opt out of this arbitration agreement and class-action waiver by sending written notice of your decision to opt out to legal@paperwork.bot within 30 days after you first accept this Agreement. Your notice must include your name, your account email, and a clear statement that you opt out of arbitration. Opting out of arbitration does not affect the jury trial waiver or any other provision of this Agreement.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE OR ANY OF THE KAYTOS PARTIES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, BUSINESS, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATING TO THE SERVICES (INCLUDING ANY THIRD-PARTY PRODUCTS OR SERVICES PURCHASED OR USED THROUGH THE SERVICES, AND ANY AI-GENERATED OUTPUTS PRODUCED BY OR THROUGH THE SERVICES), WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR ANY OF THE KAYTOS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF. NONE OF OUR EMPLOYEES OR REPRESENTATIVES ARE AUTHORIZED TO MODIFY THIS LIMITATION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SOLE AND ENTIRE AGGREGATE LIABILITY TO YOU AND ANY OTHER PERSON IN CONNECTION WITH THE SERVICES, FOR ANY DIRECT DAMAGES, PROPERTY DAMAGE, OR OTHER DAMAGES NOT EXPRESSLY EXCLUDED HEREIN, ARISING FROM OR RELATED TO THE SERVICES, WHETHER IN CONTRACT OR OTHERWISE, SHALL BE LIMITED TO THE GREATER OF (A) THE ACTUAL AMOUNTS PAID BY YOU FOR THE SERVICES PURCHASED DIRECTLY FROM US WITHIN THE ONE (1) MONTH DIRECTLY PRECEDING THE CAUSE OF ACTION, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

The Kaytos Parties shall have no liability for any failure or delay due to matters beyond their reasonable control.

Carve-outs. Nothing in this Section 19 limits or excludes liability that cannot be limited or excluded under applicable law, including, where applicable: (a) gross negligence, willful misconduct, or fraud by a Kaytos Party; (b) death or personal injury caused by a Kaytos Party's negligence; (c) statutory liabilities that cannot be limited under California Civil Code § 1668 or other applicable law; and (d) each party's indemnification obligations under this Agreement. To the extent any portion of the limitations in this Section 19 is held unenforceable, that portion is severable and the remaining limitations will continue to apply to the fullest extent permitted by law.

20. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the Kaytos Parties from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys' fees and expenses) arising out of or related to:

  • your access to or use of the Services;
  • Customer Content;
  • your violation of this Agreement, any applicable law, or any agreement with a provider of Third-Party Services used in connection with the Services;
  • your gross negligence, fraudulent activity, or willful misconduct;
  • any allegation that Customer Content or your use of the Services infringes, misappropriates, or violates any intellectual property, privacy, publicity, confidentiality, contractual, or other rights of any third party;
  • regulated data submitted, uploaded, or processed through the Services without our express written agreement;
  • your reliance on, distribution of, or actions taken based on AI-generated outputs from the Services without appropriate human review; and
  • the Kaytos Parties' use of or reliance on information or data furnished by you or on your behalf, and any actions or activities that any Kaytos Party undertakes at your request or instruction or at the request or instruction of anyone the Kaytos Parties reasonably believe to be acting with authority on your behalf (each, a "Requested Action"), and the Kaytos Parties' use of or reliance on information or data resulting from such Requested Actions.

We will provide you with prompt written notice of any claim subject to indemnification, and you will control the defense and settlement of such claim with counsel reasonably acceptable to us, provided that you will not settle any claim that imposes any obligation, liability, or admission on any Kaytos Party without our prior written consent (not to be unreasonably withheld). We may participate in the defense at our own expense.

21. US Economic Sanctions

You represent and warrant that (a) you are not located or residing in any country, region, or territory subject to comprehensive U.S. sanctions or embargoes administered by the U.S. Department of the Treasury's Office of Foreign Assets Control ("OFAC") or other U.S. government authority (which, as of the date you accept this Agreement, includes Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine, and may include additional countries, regions, or territories from time to time); (b) you are not listed on any U.S. list of prohibited or restricted parties, including OFAC's Specially Designated Nationals and Blocked Persons List; and (c) you will not use the Services, or allow access by any of your customers or potential customers, in any manner that would cause Kaytos to violate U.S. export controls or sanctions. We may suspend or terminate your access at any time without notice if we determine, in our sole discretion, that your use creates a sanctions risk.

22. Governing Law and Venue

Except to the extent any applicable law provides otherwise, this Agreement and any access to or use of the Services will be governed by the laws of the State of California, U.S.A., excluding its conflict of law provisions and the application of the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 18, the proper venue for any disputes arising out of or relating to this Agreement and any access to or use of the Services will be the state and federal courts located in Los Angeles County, California, U.S.A.

23. Translation

These Terms were originally written in English (US). We may translate these Terms into other languages for convenience, and in the event of a conflict between a translated version and the English version, the English version will control, except where applicable local law requires the local-language version to govern.

24. Miscellaneous

This Agreement (together with any other terms we provide that apply to any specific Service) constitutes the entire agreement between Kaytos and you concerning the Services, except to the extent you and Kaytos have entered into a separate written agreement signed by Kaytos that expressly supersedes or modifies these Terms. In that case, the signed agreement controls only to the extent of the conflict.

If any part of this Agreement is unlawful, void, or unenforceable, that part is severable from this Agreement and does not affect the validity or enforceability of the rest of this Agreement. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

Except for the Kaytos Parties (who are express third-party beneficiaries of the Disclaimers, Limitation of Liability, and Indemnification sections), this Agreement does not create any third-party beneficiary rights in any person or entity.

Nothing in this Agreement creates any agency, partnership, joint venture, or employment relationship between you and Kaytos. You do not have any authority to bind Kaytos in any respect.

Section headings are for convenience only and do not affect the interpretation of this Agreement.

Kaytos may assign its rights under this Agreement without condition. You may only assign your rights under this Agreement with our prior written consent.

Notices to Kaytos under this Agreement must be sent to legal@paperwork.bot. Notices to you may be sent to the email address on file for your account or posted within the Services.